牛津阿賓頓希爾頓花園酒店 (Hilton Garden Inn Abingdon Oxford)

酒店本身很好很舒服，雖然酒店不在牛津市中心，但這個價格很友好。同樣舒適的酒店在牛津市中心區域，價格一定會翻倍，週末還會更貴。其實從酒店坐公交x15經過Abington小鎮到牛津中心區Westgate也就40-50分鐘，單程3胖。坐火車也不必非去牛津站，附近Abington有更近的Didcot Parkway火車站。與其説同樣價格可以在牛津市區住小酒店，我寧願住這裡不後悔

這酒店忒坑爹了，交通偏僻，離開牛津大學區域坐公車需要整整一個小時，純粹誤導消費者，衹不過酒店名字前面冠名牛津，就好像北京的郊區冠以北京，深圳的關外冠以深圳，上海的奉賢冠名上海，太坑爹了。酒店收費按照五星級的酒店價格，實際在一個小鎮加油站對面，路上連人都看不到，郊區的inn 類的酒店，請問這個合理嗎？那些評分是作假的嗎？

位於牛津附近的小鎮上，環境非常靜謐，附近有大超市可以逛一逛，到牛津大學開車大約20分鐘左右，酒店有收費停車場，適合自駕的朋友開車過來

這個酒店服務真得很一般，當辦理入住時，前台以帶孩子為由不給辦理入住，我告知前台我們預訂的房型足夠我們住，而且酒店政策表示是歡迎孩子入住，但是酒店前台還是不給辦理。經過30分鐘的交涉，他們要加錢更換房型才給辦理。我們每年假期在英國住過很多酒店，第一次碰因為有孩子不給辦理入住，而且服務員很不禮貌，搞得非常不開心。

I requested a quiet room because I arrived after midnight. They gave me the room next to the reception workers. The stuff started to make noise at 7.am. I barely slept 5 hours. And I paid 12.5 quid parking fee for 8 hours stay. It does not deserve the price that you pay.

The hotel in general has good facilities, staff are polite except the lady who checked in for us on our first night. There was some confusion between the booking at the 訂房網站.com and the hotel, but the receptionist was being rude and stated that only booking for 2 adults can be seen on their system and wouldn’t check us in while we paid for the extra kid. While we understood she was doing her work, her attitude appeared cold and rude and not helpful. Apart from that, the stay was pleasant.

I enjoyed everything, for the second day they just fogot to change the blanket

Disappointing Experience – Poor Handling of Family Booking We had a disappointing experience at this hotel, and I feel compelled to share it to help other families avoid a similar situation. We had fully paid for three twin rooms through 訂房網站 in advance of our 訂房網站 to Oxford. Upon arrival at the hotel at 10 PM, the receptionist refused to check us in unless we booked an additional room, claiming that our two 8-year-old children could not share a bed with their parents. This was not only unreasonable, but also contradicted the hotel’s own policy, which states: “Children up to 18 years old stay free (with existing bedding) when sharing a room with a paying adult.” Our children are small, and in a new environment, they prefer to stay close to us. We explained this, and also pointed out that 訂房網站 clearly allows children to stay in the same room under such arrangements. However, the receptionist was inflexible, refused to show us the hotel’s child policy, and instead told us to “check Hilton.com ourselves.” His attitude was unnecessarily rude and dismissive. Even when we insisted that we had already paid for our three rooms and just wanted to settle in our children and elderly parent first, he denied us access until we either booked another room on the spot or resolved the issue with 訂房網站 — which was unrealistic at that late hour. When we asked to speak with a manager, a female staff member appeared and contradicted the earlier message, saying they had not refused us check-in. Only then did the male receptionist’s tone change, and we were finally given our room keys — over 30 minutes later, after unnecessary stress and confusion. To make matters worse, the room setup was clearly sufficient for two adults and a small child, just like other similar hotels we’ve stayed in across the UK and abroad. All three rooms had reasonable twin beds, and the size and configuration were completely reasonable. Even 訂房網站 customer service acknowledged the issue and offered to compensate us for the inconvenience — though by that point, the only available option was the hotel’s most expensive room, and nearby hotels were fully booked. Ultimately, 2 family members decided to leave the Hilton Garden Inn. It remains unclear whether this was a poorly communicated hotel policy or simply an inflexible and unprofessional staff member. After reading other guest reviews, it appears we are not alone — several families have reported similar experiences at this property. This hotel appears to prioritize revenue over guest experience, especially when it comes to family travelers. Sadly, I cannot recommend Hilton Garden Inn Abingdon to others

非常滿意的留宿體驗。 酒店位置就在高速出口旁，十分易找路。停車場收費一晚£10，也算是實惠的。 房間面積也OK，兩張單人床房，一次過能有空間打開三個行李箱。除了三腳插座，還有USB充電位，十分周到。 服務員他們也專業殷勤。 地面餐廳出品喜出望外。特別是咖哩雞飯，很正宗好吃，份量也很足量。大滿足。

Just a one night stop over, ready for a University Open Day, with my daughter. Lovely welcome at Reception. The twin room was very comfortable, clean, fresh and airy (we like to open windows, which we could easily). Lovely en-suite with very large walk-in shower. Great over the sink mirror. 2 very wide single beds with extremely comfortable, lightweight duvets. Fridge in room. Accessible sockets for charging up phones etc.  Free wifi. Large Tesco next door open until midnight. We didn’t have breakfast at hotel as wanted to eat our own thing in room and get off early so off to Tesco to pick up supplies and keep in fridge. Only disappointment, like many hotels currently,  unable to mirror from our iPhones to TV (Samsung here) to watch what we choose (Netflix etc). Wasted a lot of time trying to sort that (much Googling) but unable. Would have given it 5 for amenities if we had been able to do that.